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I've bought Wills for several years and this is the first time I'm not 100% happy with their shoes. My biggest complaint is that the material just isn't as nice as previous 'leather look' boots I've had from here; it looks cheap and definitely faux, and not as sturdy as I'd like (it bunches around the ankle joint). I've also found that while the left boot is basically waterproof, the right one definitely isn't, so another sign the quality is a little hit and miss. Having said that, they are extremely comfortable and look more or less the same as when I bought them a year ago - had the material been nicer I'd give them 5 stars.
Hey Josefine,
I am really sorry you are having this problem with your purchase.
We are continuously working on improving the quality of our footwear, clothing & accessories.
Due to the nature of manufacturing sometimes quality problems can happen, whenever this occurs we will always do our best to help put things right.
To help resolve this issue we would like to replace your purchase for you, or if you prefer instead we can make a 40% refund of your purchase back to you - just let us know and we can take care of everything for you.
Please send us a mail support@willsveganstore.zendesk.com
If you would like a replacement pair sending out, please can you confirm the delivery address we should use, and we will send these straight out to you.
Please keep the current pair you have (for seconds, for a friend or charity shop for example).
This is to save on waste and the resources used / co2 created from making a return back to us.
If you would prefer to make a return, no problem. When they get back to us we will check them and either send on to a charity we work with, or recycle them into new WVS outsoles (depending on their condition).
Our returns service is paperless, carbon neutral and really quick.
CLICK HERE TO MAKE A FREE RETURN
https://willsveganstore.intelligentreturns.net/main/landing
I hope I have been of help, please let us know what you think the best course of action is from here.
Please also let us know if you have any other suggestions or feedback, we would be very happy to help.
Our priority is to ensure you are happy with your purchase and that we deal with this quality issue for you satisfactorily.
Shola
The boots are very cool and look stylish with both trousers and dresses. They are comfortable -- I have narrow feet and my actual size (5) works perfectly and comfortably.
Warm, comfy and pretty! I'm really happy about this purchase, a great option for winter.
These are my third pair of work boots from Will's vegan, first pair with the buckles. They're very comfy, warm (which is perfect for winter, but can get too warm sometimes if you wear them indoors at work, etc.). They are not slippery which is perfect as I live in Sweden and we get frost on the ground half the year. Extra plus for the cool looks! I think they're much better than Docs, not only are they cheaper but also better quality, for this I'll keep on buying from Will's vegan!
I love these boots! They’re stylish and so comfortable, I’ve worn them 3 times so far and I haven’t had any rubbing or blisters! I can wear them for hours! I have wide feet and a high instep and the size 5, which is my regular shoe size fits perfect with thin socks. But if you want to wear thick or fluffy socks, I would definitely recommend going up a size. I always find that the quality of Wills Vegan Shoes are exceptional, and look brand new for ages!!
